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Terms and conditions

 

Payments

All payments on www.raconteurwatches.com are handled securely by Mondido Payments AB. VAT is included in all orders within the EU. All customers from outside the EU are obligated to pay their own VAT and/or import charges.
If you have any questions on how Mondido Payments AB handles your payment information, please contact their support.

Shipping

Orders placed during the 1st – 13th of August will be sent out the 14th due to summer vacation.

We aim to dispatch your order within 24-hours of receiving your order notification.
We offer world wide free shipping on all orders.

Orders above value 100 will be shipped with either UPS door-to-door or with DHL*.
All orders with a value sub €100 will be sent using the local post service.
For further questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can.

*UPS will be used for all orders outside of the EU, while DHL will be used for shipping all domestic orders and all orders within the EU.

Warranty

All our watches come with a two-year warranty, covering manufacturing defects on the movement, case, dial, and crystal. The warranty, however, does not cover any damage on the watch resulting from misuse, accidents, water or carelessness from the owner.
The straps are covered by a two-year warranty covering miscoloration. As leather is a natural product, normal wear and tear is to be expected and is not covered by warranty.
Before any return / exchange or warranty claim can be made the customer must contact us (hi@raconteurwatches.com) and state their name, address and order number as well as a detailed description of the issue.

Returns & Cancellations

All returns or cancellations must be made within 14 days of receiving your product to be eligible for a full refund or exchange.
All returned items must be in their new and unused condition, complete with the original packaging. The customer is fully responsible for the risk of transporting the products to Raconteur Watches.
Damaged or incomplete products received from the customer will be sent back and will not be refunded nor exchanged.
All returns must be packaged well and shipping is paid by the customer.

 

Privacy policy and GDPR 

 

Personal Information

We collect your personal information when you place an order. We collect this information for the sole purpose of carrying out your order. The information is kept secure and will never be disclosed to any third-parties.
When placing an order at www.raconteurwatches.com we only collect the necessary information which you provide, to prepare, ship and complete your order. This includes your name, address, and phone number.

Newsletter

If you subscribe to our newsletter we also collect your email address which will be stored until you, at any given time, wish to remove it. If you are having trouble with unsubscribing from the newsletter you can always contact us at hi@raconteurwatches.com and we will happily sort it out for you.

Cookies

We use cookies at www.raconteurwatches.com in order to improve your experience, keep statistics and advertising. For further information about what cookies we use, please contact us at hi@raconteurwatches.com.

GDPR

When you place an order you agree that we keep and handle your personal information. We will only store your information for as long as it is necessary for us to fulfill our part of the agreement between us. This means keeping your order details and emails at least 2 years to cover our warranty. With GDPR you have the right to, at any time, access, or ask for your information to be corrected, limited or removed.

 

COMPANY DETAILS
Raconteur Watches Org No: 930629-6154 VAT ID: SE930629615401

Metargatan 3 116 66 Stockholm

 

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